Response rate and response time both measure how quickly you respond to new booking inquiries and direct messages, but they serve different purposes.
Your response rate is the percentage of new booking inquiries and direct messages that you reply to within 24 hours. It’s only visible to you in your landlord dashboard and can affect your listing's search placement.
Your response time shows potential tenants how quickly you typically reply to new booking inquiries and direct messages. It appears on your listing to help tenants know when they can expect a reply.