Unlike your response rate, which is only visible to you in your landlord dashboard, response time appears on your listing to help set expectations for potential tenants.
How Is Response Time Calculated?
Your response time is based on the typical amount of time it took you to reply to new booking inquiries and direct messages for that listing over the last 90 days.
Only the first message in a new conversation is used to calculate your response time.
What Will Tenants See?
Depending on your response time, tenants may see one of the following:
- Be the first to reach out
- Typically within an hour
- Typically within 8 hours
- Typically within a day
- Typically within a few days
- Typically within a week
- More than a week
If your listing hasn't received any booking inquiries or direct messages yet, no response time will be shown until there's enough activity to calculate one. To learn how to improve your response time and response rate, see How to Improve Your Response Rate.