Reply to every new inquiry within 24 hours. Only the first message in a conversation affects your response rate, and a brief reply still counts. Be sure to continue responding to follow-up messages to answer questions and help secure a booking.
Keep your availability up to date. If a property is unavailable, update your calendar or hide your listing to reduce unnecessary inquiries. Unanswered messages count against your response rate.
Tips for Staying on Top of Responses
Turn on notifications so inquiries reach you by email or text message
Use templates for common questions to reply faster
Set aside a daily window to check and respond to messages
Encourage travelers who have booked housing to update their housing request to “Housing Found”. This helps reduce unnecessary follow-ups and keeps your messages focused on active inquiries.
What to Do if Your Rate Is Low
The best way to improve your response rate is to consistently and quickly reply to new inquiries and keep your availability up to date.