"Awaiting Landlord Payment"
- The screening request has been created, but the required payment has not yet been completed.
- This status only appears in Furnished Finder, not in KeyCheck.
"Awaiting Tenant Response"
- The screening invite has been sent, but the potential tenant has not opened it to complete the process.
"Awaiting Exam" or "Paid Ready for Exam"
- The service has been paid for, but the TransUnion security questions haven't been answered.
"Identity Verification Pending" or "Pending Verification"
- The potential tenant has opened the screening invite but has not completed the process.
"Generating Reports" or "Report Processing"
- The potential tenant completed the screening process and the system is generating the reports.
"Reports Delivered"
- The reports have been delivered and are ready to be viewed by both parties.
- Eviction Report: Shows past evictions and their resolutions.
- Credit Report: Shows financial history, including loans and payment reliability.
- Criminal Report: Lists arrests, convictions, and legal issues.
"Screening Expired"
- The screening report is no longer available to view or download because the report retention period has ended. TransUnion reports are no longer accessible after 30 days.
- This status only appears in Furnished Finder, not in KeyCheck.
98% of tenant screening reports will be ready to view in your dashboard within 4 hours.
If your tenant applicant has trouble verifying their identity, or if the screening report takes longer than 5 business days, please contact our partner, TransUnion SmartMove, for additional help at 1-800-323-1900 or 1-833-458-6338.