Tenant Screening Request Statuses
Awaiting Tenant Response
The screening invite has been sent, but the potential tenant has not opened it to complete the process.
Identity Verification Pending
The potential tenant has opened the screening invite but has not completed the process.
Paid Ready for Exam
The service has been paid for, but the TransUnion security questions haven't been answered.
Report Processing
The potential tenant completed the screening process and the system is generating the reports.
Reports Delivered
The reports have been delivered and are ready to be viewed by both parties.
- Eviction Report: Shows past evictions and their resolutions.
- Credit Report: Shows financial history, including loans and payment reliability.
- Criminal Report: Lists arrests, convictions, and legal issues.
98% of tenant screening reports will be ready to view in your dashboard within 4 hours.
If your tenant applicant has trouble verifying their identity, or if the screening report takes longer than 5 business days, please contact our partner, TransUnion SmartMove, for additional help at 1-800-323-1900 or 1-833-458-6338.