If your response rate falls below 75%, you'll have a one-time opportunity to reset it. Once you reset your response rate, the action cannot be undone or reversed.
The reset applies to your entire account, not individual listings. If you have multiple listings, all current response rates will reset at the same time.
To reset your response rate, log in to your Dashboard and click Reset My Rate in the Response Rate section. After the reset, you'll see Fresh Start instead of a response rate. Once you receive new booking inquiries or direct messages, your response rate will begin calculating automatically.