You can extend a Damage Protection Plan before the plan starts or while the plan is active. Plans cannot be extended after they have expired or been cancelled.
To extend a plan:
- Log in to your Dashboard.
- Select Landlord Tools and navigate to the Damage Protection section.
Select the plan you want to extend.
Select Extend Plan.
Enter the plan's new end date.
Select Confirm Extension.
Changing a Plan's Start Date
If coverage has not started yet and you need to change the start date, you'll need to cancel the existing plan and purchase a new plan with the correct start date.
Once coverage has started, the plan's start date cannot be changed.
Shortening a Plan
You can't shorten a plan that's already started, however you can stop it from renewing.
Here's how it works:
Once you've paid for a time period, you can cancel so the next period won't charge you.
Example: Say your tenant is leaving a month sooner than expected. Just pay for the last period you do want, then cancel. You won't be charged for the period after that.
Changing Your Coverage Tier
To switch to a different coverage tier, cancel your current plan and purchase a new plan with the desired coverage level for a future stay.