Replying to Messages on a Computer (website):
- Log in to your Dashboard.
- Go to Messages in the left sidebar.
- To find a specific conversation, use the Search bar to search by keyword or tenant name.
- Click a conversation to open it.
- Type your message into the text box.
- Alternatively, click the + button in the message box to choose a saved message or insert your digital signature.
- Click Send to deliver your message.
Can't see the message text box on your computer?
The message text box may be hidden due to your browser window size. Try maximizing your browser window or zooming out using Ctrl + minus (-) on Windows or Cmd + minus (-) on Mac. You can also reply using your phone.
Replying to Messages on the App or Mobile Browser:
- Log in to the app, and tap Messages on the bottom navigation bar.
- Select a Tenant to open the conversation.
- Tap the text box labeled Type your message and enter your message.
- Tap the send arrow to send your message.
- Tap the Tenant's name, select Reveal Phone or Reveal Email to view the traveler’s contact information.
In Messages, select Reveal Phone or Reveal Email to view the traveler’s contact information, if provided. If the information is unavailable, ask the traveler to share it through Messages.
Additional Details About Your Messages
You can select Details in the far left of the message header to view the following information:
The Recipient Tab: Access profile information for the person that you are communicating with.
The Property Tab: View which property is being discussed in the messaging thread and provide quick access to property information.
The Inquiry Tab: Displays the inquiry details, including requested travel dates, the number of travelers, and the traveler's initial note. The Inquiry tab only applies to booking inquiries and does not include tenant leads.
The monthly rate shown next to the property name is based on the rate when the conversation started. It may not match your current listing rate.
You can also click Request Background Check at the top of the message thread, next to the tenant's name, to send a tenant screening request.
Replying to Messages From Your Email Notifications
When you receive an email notification about a new message, you can reply directly to that email to send your response.
Make sure you reply from either the email address associated with your Furnished Finder account or the contact email address associated with that property. Replies from other email addresses, including forwarded or alternate addresses, will not be delivered.
You can also set up a delegated inbox with your email provider to let someone help read and reply to emails on your behalf without changing your contact information. See the Gmail delegation guide or Outlook delegation guide for availability and setup instructions.
- If your reply can’t be delivered, you’ll receive a notification letting you know.
- To learn more, see our Help Center article: Why Didn't My Email Reply Send?
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