Accessing Tenant Leads and Messages
- Log in to your Dashboard.
- In the left sidebar,
- Click Tenant Leads to view Direct Booking and Housing Requests.
-
Click Messages to view all Traveler Messages and conversations sent directly to you.
From the Furnished Finder Mobile App
- Log in to the app, and tap Leads on the bottom navigation bar.
- Select a tab to view your leads, and tap View Details.
- In the View Details section, you can review sent messages and tap Send Message to reply.
Direct Booking Requests
These travelers chose your property specifically and are ready to book.
- How to Respond: Reply quickly. Confirm availability, provide rental terms, and address any questions clearly. The faster you respond, the better your chances of a booking.
- Pro Tip: These are your highest-converting leads - follow up promptly!
Matched Housing Requests
These travelers' needs match your property, however they sent requests to multiple properties.
- How to Respond: Respond promptly to stand out with a clear message that highlights how your property meets their requirements. Use saved message templates for speed, and personalize your response when possible.
- Pro Tip: Speed matters. The faster you reply, the more likely you are to beat out other listings in your area.
Unmatched Housing Requests
These are travelers whose criteria partially match your property.
- How to Respond: Check the mismatched criteria (highlighted in yellow) and decide if you can still accommodate their needs. You may be able to adjust terms or offer alternatives.
- Pro Tip: Unmatched leads are still valuable. Use them to spot trends; if many travelers ask for pet-friendly housing or lower rent, consider updating your listing to be competitive.
Tips for Maximizing Leads
- Track Your Performance: View total lead volume, direct messages, and listing engagement in your Listing Performance Panel.
- Be Flexible: Some unmatched leads can become bookings with a little creativity and communication.
- Stay Active: Travelers can remove or let their housing requests expire. The sooner you respond, the better your chances of connecting before they secure housing elsewhere.