Tenant Leads help you find tenants who may be a good fit for your property. In the Tenant Leads section, you can review Matched and Unmatched tenant leads, view request details, and respond to tenants.
Matched leads align closely with your property's budget, size, and availability requirements. Unmatched leads may not be an exact match, but they can still be valuable opportunities.
Please note: If any portion of the tenant's requested stay conflicts with your property's calendar availability, the lead will not be delivered to your property.
On a Computer (website):
- Log in to your Dashboard.
- In the left sidebar,
- Click Tenant Leads to view Matched and Unmatched Tenant Leads.
- Click anywhere within the blank area of the row to view its details.
Click Messages to view Booking Inquiries and all conversations sent directly to you by travelers.
- Click Tenant Leads to view Matched and Unmatched Tenant Leads.
On the App or Mobile Browser:
- Log in to the app, and tap Leads on the bottom navigation bar.
- Select a tab to view your leads, and tap View Details.
- In the View Details section, you can review sent messages and tap Send Message to reply.
From Your Email Notifications:
When you receive an email notification about a new message, you may reply directly to that email to send your response. Please ensure you reply from the email address associated with your Furnished Finder account, as messages sent from other addresses, such as a forwarded or alternate email, will not be delivered.
If you need to reply from a different email address, you can update your account email address to match the email you want to use or set up a delegated inbox with your email provider (see Google's (Gmail) delegation guide or Microsoft's (Outlook) delegation guide for more information).
- If your reply can’t be delivered, you’ll receive a notification letting you know.
- To learn more, see our Help Center article: Why Didn't My Email Reply Send?
Why Is a Tenant Lead Greyed Out and Showing “Flagged account - contact disabled”?
If a tenant lead is greyed out and shows “Flagged account - contact disabled,” the tenant’s account has been temporarily limited while Furnished Finder completes a precautionary review of unusual activity.
During this review, contact details are hidden, and messaging is disabled to help protect your safety and security. No action is needed on your part, and access may be restored once the account is confirmed as compliant.