When a landlord sends you a Tenant Screening request, you can check its status to see where you are in the screening process and whether you need to take action.
Payment Needed
- Your screening is waiting for payment. Click Pay to complete the checkout process.
Ready for Identity Verification
- Your screening has been paid for and is ready for you to continue.
Identity Questions Pending
- You started the identity verification questions but have not completed all of them.
Reports Processing
- TransUnion is processing your screening report. This usually takes a few hours, but it can take up to five business days.
Completed
- Your screening is complete and ready to view.
Report Error
- There was an issue processing your screening report. Please contact us for assistance.
Verification Failed
- TransUnion was unable to complete your identity verification. Please contact TransUnion for assistance.
Expired
- Your screening was not completed within 30 days.
Cancelled
- The Tenant Screening request was canceled by you or the landlord.
98% of tenant screening reports will be ready to view in your dashboard within 4 hours.
If there is trouble completing identity verification, or if the screening report takes longer than 5 business days, contact TransUnion SmartMove, for additional help at 1-800-323-1900 or 1-833-458-6338.