Ensuring respectful and safe interactions on Furnished Finder
At Furnished Finder, we are committed to fostering a respectful, safe, and professional marketplace for travelers and property owners. These Communication Standards help maintain a trustworthy community and apply to all users of the platform.
Scope and Applicability
These standards apply to all communications exchanged through Furnished Finder, including interactions between travelers, landlords, property managers, and hosts. They also apply to conduct that originates on the platform, even if continued off-platform, when related to Furnished Finder transactions or interactions.
Expected Behavior
All users are expected to:
Use respectful, professional, and courteous language
Provide accurate, truthful, and non-misleading information
Respond in a timely and constructive manner
Engage in good-faith efforts to resolve questions or concerns
Prohibited Conduct
The following behaviors are not permitted on Furnished Finder.
Abusive or Hostile Language
Including, but not limited to:
Insults, name-calling, or belittling statements
Yelling, excessive use of capitalization (“shouting”), or verbal attacks
Aggressive, threatening, or intimidating language or tone
Harassment or Targeted Abuse
Including:
Repeated, unwanted, or intrusive messages
Attempts to intimidate, coerce, pressure, or manipulate another user
Vulgar, threatening, or demeaning content
Discriminatory, hateful, or exclusionary behavior
Furnished Finder maintains strict anti-discrimination standards. Communications that target or demean individuals or groups based on protected characteristics—such as race, color, national origin, religion, sex, gender identity, sexual orientation, familial status, disability, or any other status protected under applicable law—are strictly prohibited.
Retaliation
Retaliation of any kind is prohibited. This includes any attempt to threaten, intimidate, harass, or penalize a user for:
Reporting a concern or policy violation
Leaving or intending to leave a review
Contacting Furnished Finder Support or Trust & Safety
Enforcement and Consequences
Violations of these Communication Standards may result in enforcement action. Depending on the severity, frequency, and context of the conduct, Furnished Finder may, in its sole discretion:
Issue educational guidance, notices, or warnings
Temporarily restrict or suspend messaging capabilities
Suspend, deactivate, or remove one or more listings
Temporarily or permanently suspend or terminate a user account
We assess behavior holistically, including patterns of conduct, and do not evaluate messages in isolation.
Reporting Inappropriate Behavior
If you experience or observe abusive, threatening, or inappropriate communication:
Submit a report by visiting Reporting a Landlord or Reporting a Traveler, depending on who the concern is about.
Provide screenshots, message links, or other relevant documentation when available.
Our Trust & Safety team will review the report and take action consistent with these standards and our Terms of Service.
While we review all reports seriously, we may not be able to share the outcome of every investigation.
Our Commitment to a Safe Community
Furnished Finder is built on trust, respect, and professionalism. By adhering to these Communication Standards, you help create a positive and reliable experience for everyone on the platform.
If you have questions about this policy or need assistance, our Support team is available to help.