Understanding Chargebacks
A chargeback occurs when a tenant contacts their card issuer to dispute a payment. This could happen for several reasons, such as the tenant not recognizing the charge or claiming the transaction was unauthorized.
Once the dispute is filed, the card issuer formally reverses the payment. Stripe then deducts the payment amount, plus any applicable fees, from your Stripe balance while the chargeback is under review.
Responding to a Chargeback
Stripe will notify you through your Stripe account dashboard, and you can learn more about Stripe's dispute resolution process here.