After the first unsuccessful verification attempt, you can scan your ID and verify again.
After the second unsuccessful verification attempt, please contact our Customer Support team at (661) 489-5907. Our team will troubleshoot the issue and guide you through the Verification Process.
Key Recommendations
- Use the latest version of your preferred browser.
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Use bright, even lighting to ensure your ID is readable without glare.
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Hold your ID steady to avoid blurriness.
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Keep your entire ID visible, without covering any part of it.
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Make sure your ID is not tilted and remains fully within the frame.
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Only one ID should be visible in the photo.
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Double-check that the information on your documents matches your account details.
- Try a different device (ex: computer, tablet, phone)
For more information, visit Jumio's Identity Verification FAQs.