If you’re having trouble logging into your Furnished Finder account, most login problems have straightforward solutions. This article outlines possible causes and the steps you can take to get back into your account.
Possible Reasons:
- Incorrect email or password: This is the most common reason customers can't log in.
- Expired magic link/login code or locked account: This happens if you tried to log in using a one-time link or login code and it expired, or your account was temporarily locked after too many failed login attempts.
- Autofill issues: Your browser or password manager may be filling in outdated credentials.
- Website-related problems: There may be a temporary issue with the Furnished Finder website.
What to Try:
- Double-check your email and password: Carefully review what you've typed - watch for typos, extra spaces, or incorrect capitalization. Ensure that you're entering the email address associated with your Furnished Finder account.
- Troubleshoot the magic link: Wait a few minutes after requesting a code to make sure you have the most recent one.
- Go to the "Forgot your Username or Password?" page and use the steps below to help create or reset your password as an alternative login method.
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Manually enter your credentials: Don’t rely on saved login info from your browser or password manager, which could be out of date or incorrect. Type everything yourself.
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Make sure you’re on the correct website: Always log in from the Furnished Finder Home Page.
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Refresh or reopen your browser: A quick refresh can resolve minor page errors. You can also close the browser and reopen it before trying again.
- Try another browser or use incognito/private browsing mode: This helps rule out browser extension or autofill problems.
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Clear your browser’s cache and cookies: This helps resolve stored data conflicts. See Clearing Your Cache and Cookies for step-by-step instructions.
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Update or restart your browser: Older browser versions may have trouble loading secure (https) login pages correctly.
- Restart your computer: A full restart can fix background issues that may interfere with logging in.
Forgot your username or password?
- Go to the "Forgot your Username or Password?" page.
- Enter the email address associated with your account and click Submit.
- Click Ok, enter your email address again, and click Submit.
- What happens next will depend on the login option selected on the "Account - Settings" page.
- Password: You'll receive an email with your username and a link to reset your password.
- Magic Link: A pop-up will show that Magic Link is enabled for this account. You'll receive an email with a Magic Link to log in. Note: New accounts use Magic Links instead of passwords by default.
- If you don't receive the email to reset your password or log in via Magic Link, make sure you check your spam/junk folders.
Note: If you choose to log in via password rather than Magic Link, updating your password is not required, but we strongly recommend doing it at least once a year to keep your account secure.
Need More Help?
If you’ve tried these troubleshooting steps and still need assistance, please contact our support team. When reaching out, please provide:
- A clear description of the problem.
- Any error messages received.
- What you’ve already tried to fix the issue.
- The type of device (computer, phone, tablet) and browser you’re using.
- You can visit this site to help gather this information.
- Any screenshots of the issue or error message.