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Completing the Verification Process

Updated

To ensure a safe and reliable experience, Furnished Finder partners with a fraud-prevention service to verify identities. Failure to complete the verification process will prevent you from listing a property on Furnished Finder.

Per our Terms of Use, the person who creates and manages the Furnished Finder account must complete verification, whether you are the landlord, property manager, or a real estate agent.

For a step-by-step walkthrough, refer to the visual guide at the bottom of this article.

To complete the verification process:

  1. Log in to your Dashboard.
  2. Select Edit Listing and go to the Verification section.
  3. Start Verification: Consent to the privacy policy and click Start.
    • Ensure your browser version is up to date.
  4. Submit ID:
    • Choose your ID's issuing country/region.
    • Select your ID type (identity card, driver's license, passport, or visa).
    • If prompted, allow camera access.
    • Scan both sides of your ID within the green corners.
    • For steps 4 and 5, hold your ID steady and keep your face clearly in frame for about 20 seconds.
  5. Start Selfie Verification: 
    • Ensure you’re in a well-lit area without excessive reflections or glare.
    • Keep your face fully visible and look directly into the camera.
    • Center your face in the oval until the oval turns green.
  6. Check Status: The verification page will update once completed. Please note that this can take up to 5 minutes.

Troubleshooting Tips

  • Use the latest version of your preferred browser.
  • Use bright, even lighting to ensure your ID is readable without glare.
    • Overhead lighting can sometimes cause reflections, so adjust the angle if needed.
  • Hold your ID steady to avoid blurriness.
  • Keep your entire ID visible, without covering any part of it.
  • Make sure your ID is not tilted and remains fully within the frame.
  • Only one ID should be visible in the photo.
  • Double-check that the information on your documents matches your account details.
  • Try a different device (ex: computer, tablet, phone)

For more information, visit Jumio's Identity Verification FAQs.

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