Furnished Finder partners with Stripe to allow landlords to set up and receive rent payments, while tenants choose their preferred payment method and cover the service fees.
If a tenant disputes a charge and initiates a chargeback, it's important to understand what happens next and how you can respond effectively.
Understanding Chargebacks
A chargeback occurs when a tenant contacts their card issuer to dispute a payment. This could happen for several reasons, such as the tenant not recognizing the charge or claiming the transaction was unauthorized.
Once the dispute is filed, the card issuer formally reverses the payment. Stripe then deducts the payment amount, plus any applicable fees, from your Stripe balance while the chargeback is under review.
Responding to a Chargeback
Stripe will notify you through your Stripe account dashboard, and you can learn more about Stripe's dispute resolution process here.