Once a renter has accepted your payment invite, you can view all your requested fees and their payment status in your KeyCheck Account.
Adding, Editing, or Deleting Rent Collection Details
- Log in to your KeyCheck Account.
- Go to Rent Payments and select Payments.
- To add, click the "+Add New Payment" button.
- To edit or delete, click Select to Edit for the request you want to modify.
- Update the payment request information (dates, security deposit, fees, etc.) or confirm deletion.
- Click Save.
Refunding a Payment
You must have sufficient funds in your Stripe account to issue a refund through KeyCheck. If the funds for the refund are in your bank account, you must add them to your Stripe account. Learn how to add funds from your bank account to your Stripe account here.
- Log in to your KeyCheck Account.
- Go to Rent Payments.
- Select Rent Schedule.
- Choose the payment you want to refund.
- Enter the amount to refund.
- Click Process Refund.
Reviewing a Payment Request
- Log in to your KeyCheck Account.
- Go to Rent Payments.
- Select Rent Schedule for the request you want to view in detail.
Checking the Status of a Payment
After you've sent the payment request:
- Log in to your Stripe account.
- Go to Balances.
- Review any pending payments.
Credit card payments typically take 2-5 business days, while ACH transfers may take 5-7 business days.
Please Note:
Our KeyCheck team does not have direct access to Stripe's support team. For questions related to your Stripe account or payouts, please reach out to Stripe directly via chat, email, or by submitting a support request. You can also visit the Stripe Help Center for more information.