Managing Your Messages

Landlords can communicate with prospective tenants through the "Tenant Messages" section of your dashboard. This tool lets you view and respond to messages, use message templates, and add a custom signature to streamline communication.

Accessing Your Messages

1. Log in to your Dashboard.
2. Click on Messages in the left sidebar to view all conversations.

Viewing and Responding to Messages

1. Click the View icon to open and respond to a message.
2. The conversation thread will open, and you can type your message into the text box.
3. Alternatively, you can choose a saved message from the "Message Template" dropdown.
4. Click Send to deliver your message.

Understanding Message Status Icons

Each message you send includes a small icon at the bottom to indicate its current status:

• Blank circle: Message is currently being sent.
• One checkmark: Message sent.
• Two checkmarks: Message delivered (confirmed on server).
• Blue checkmark: Message read by the recipient.

Message status icons only appear on messages you’ve sent while logged in to your account.

Note: Messages will continue sending in the background even if you leave the messaging screen. When you return, the most up-to-date status will be shown next to each message you sent.

Creating and Managing Message Templates and Signatures

Templates and a consistent signature can help you save time when answering frequent questions or sending common follow-up messages.

To manage templates and signatures:

1. Click Add/Edit Message Templates or Add/Edit My Signature from the message response screen.
2. In the My Signature section:
   • Enter your desired email signature in the text box. This will be automatically added to your future messages.
3. In the Message Templates section:
   • Enter a Template Name.
   • Write your template message in the text box.
4. Once you have finished creating or editing your templates and signature, click Save Settings.